AMAzing customer service
I'm saving the product for Valentine's Day, but it arrived in perfect shape and exactly on the timeline I ordered it for. There was a snafu with the card I had originally purchased this with, so when the transaction didn't work, one of your rep's called me and very sweetly, professionally alerted me of this. She let me know that Lou's had already sent my product out on good faith and she requested new credit card information, without any attitude or making me feel ashamed. She even took plenty of time explaining the issue to me when I asked, which I appreciated so much. You guys are always five stars in my book as far as product quality is concerned, but this was the first time I've experienced your five-star customer service. Thank you!