Security & Privacy Statement

Tastes of Chicago by Lou Malnati’s has created this privacy statement to demonstrate our firm commitment to protecting our customers' personal information.

We respect the privacy of our customers and take precaution to ensure any information submitted to us via our web site or via e-mail is handled appropriately. Information collected is used to assist in the processing of orders and other internal business operations. We do not sell email addresses to third parties.

"Cookie" technology is used by Tastes of Chicago to control the addition and deletion of items in a user's shopping cart as well as to provide the user with a better overall web experience. Cookies simply store alpha-numeric information to control the flow of data. Personal information (such as a user's identity or credit card information) is NOT stored in a cookie format and cannot be accessed by "peeking" at a user's cookies.

Those who communicate with and supply us with contact information may receive future communications by email, direct mail, or telephone. If you do not wish to receive correspondence from us, you can contact us with a request to be removed from our mailing list.

How We Gather & Use Your Personal Information

During your communications with us, we use various methods of gathering your personal information to help ensure that your shopping experience is as efficient and accommodating as possible.

We collect information such as your name, billing and shipping addresses, phone number, email address, credit-card information, and certain demographic information. When you set up an online account with us, we also require a password to allow you secure access.

We also gather customer information by taking note of the purchases you make. Think of it as a concierge service where customer preferences are remembered for future consideration. Likewise, other companies may also forward to us additional names, mailing addresses, and email addresses when we have news or product offerings that may be of special interest to their customers.

How We Use Your Information

We utilize the information we receive to:

  • Send catalogs you have requested and mailings that may be of interest to you, provided you have not requested otherwise
  • Send exclusive email offers of new product announcements and special promotions, provided you have not opted out of receiving these notifications
  • Process and track your orders
  • Send order and shipping confirmation emails
  • Tailor your experience at our site, presenting content customized to your interests

With whom we share this information

We employ other companies while providing customers with services and products that can be ordered through our web site. Examples include delivering packages, fulfilling orders, sending postal mail and email, analyzing data, providing marketing assistance, processing credit card payments. These companies or individuals have access to personal information needed to perform their functions but may not use it for other purposes.

Sharing Information

Information sharing can provide a valuable type of consumer networking. By helping to make new connections and introduce new resources to our customers, you may discover new opportunities and products compatible with your interests and needs. With that end in mind, we utilize a third-party agency for sharing basic customer information with other select companies who offer complementary products and services.

We appreciate and respect that not all customers may wish to benefit from the opportunity to share information with other select companies. By agreeing to share information, our customers may have the opportunity to participate in a wider array of services and offerings. However, if you do not want Tastes of Chicago to share your customer information, please immediately contact us and we will remove your name from lists we share with other companies. After the six-to-eight-week time period it takes to process your request, your information will no longer be shared. When contacting us, please clearly state your request, including your name, mailing address, email address, and phone number.

Changing Your Email & Mailing Preferences

If you are currently receiving communications from us, it is because you have notified us of your desire to receive these mailings, because you have recently requested products or services from us, or because you have provided information to a third party that has shared their information with us. If you prefer not to receive catalogs, email offers, or other communications from us, we give you the opportunity to terminate these mailings at any time. (Note: Because we plan our catalog and email mailings in advance, it may take several weeks for your request to become effective.)

If you no longer wish to receive catalogs or mailings from us, call 1-800-568-8646, send an e-mail to, or send your mailing label with your request to be removed from future mailings to:

Tastes of Chicago/Lou Malnati’s
3685 Woodhead Dr.
Northbrook, IL 60062

If you no longer wish to receive email offers, go to, log in, and click on the “Account Information” link to modify your preferences. You may also click on the "Unsubscribe" link at the bottom of any of our emails. (Note: Your selection will apply only to the current corresponding email address. Please allow up to 90 days for the activation of any changes in address status. Future mailings may still be sent to alternate email addresses you may have supplied to us. Also, you may still receive confirmation and/or tracking emails if you place an order on our website.)

Making Corrections & Updates to Your Account Information

You have the following options for changing and modifying information previously provided:

  • Update your information in “Account Info”
  • Call one of our Customer Service Representatives at 1-800-568-8646
  • E-mail us at

Online Security

Tastes of Chicago offers a secure online commerce environment. All credit card transactions occur in a secure area of our site, protecting you from loss or misuse of information. The transfer of sensitive information between you and Tastes of Chicago is protected by the highest standard of encryption technology available on the Internet.

Public/private key cryptography enables the creation of a secure "conversation" between your browser and our secure server. While this conversation could potentially be "overheard," it cannot be decrypted.

How You Can Tell You're Browsing a Secure Website

To be sure that information transferred between your browser and the server is secure, it is important to be aware of the security information available to you through your browser.

Once you enter the Checkout process (when you're ready to purchase the items you have placed in your shopping cart), your connection to our server becomes secure. These security features are enacted automatically; you do not have to take any action to invoke them. To confirm that you are operating in secure mode, look at the bottom of your browser window. If you see an unbroken key or a closed lock (depending upon your browser) you can be sure that your information is secure.

Example of a "closed lock" symbol in an Internet Explorer Browser: Secure lock on Internet Explorer browser

Example of a "closed lock" symbol in a Netscape Communicator Browser: Secure lock on Netscape browser

You can also ensure security by checking the URL line of your browser. When you enter the secure area of our site, the first characters of the site address will change from "http" to "https".

Example of a secure URL in an Internet Explorer Browser: Secure address bar on Internet Explorer browser

Data Encryption & Risk of Decryption

Tastes of Chicago makes use of a 256-bit encryption key. When a secure connection is initiated, our server's public key is automatically transferred to your browser. Your browser then uses this key to encrypt information transferred back to Tastes of Chicago. This information can only be decrypted using the private key installed on Tastes of Chicago secure server.

Questions on Tastes of Chicago Security?

We've worked hard to bring you a secure online commerce environment, and we value your questions, comments, and concerns. If you have any feedback about our Web site security, please e-mail us at or contact us via regular mail:

Tastes of Chicago/Lou Malnati’s
3685 Woodhead Dr.
Northbrook, IL 60062

Changes to our privacy policy

Lou Malnati’s reserves the right to change the privacy policy without notice to the individual or visitor.

Effective date of the policy

Lou Malnati’s Privacy Policy was last updated and became effective on November 26, 2018.