Shipping Information

We ship via UPS and FedEx, using the most efficient service for delivery within 2 business days of your chosen ship date. Your shipping confirmation will note if your package is being delivered by UPS or FedEx.

Standard Shipping is included in all package prices so there are no surprises at checkout! Details about Standard Shipping are as follows:

• Standard shipping refers to packages shipped within the continental United States Monday - Wednesday, that arrive within 2 business days.
• We ship via UPS or FedEx, using the most efficient delivery services for delivery within 2 business days of your chosen ship date.
• We do not deliver on Sunday, and Saturday delivery always requires an additional fee. Because of this, all perishable orders leaving on Thursday or Friday require expedited shipping.
• If you would like your order to arrive faster than 2 business days, you can elect to pay an expediting fee to get it there in 1 business day (if available).
• All orders shipping to Alaska, Hawaii, and Puerto Rico require an additional $30 fee per package.

Deliveries are made without a signature so you do not need to be home to receive the package.

If you need your package to arrive faster than our standard 2 days, we have expedited shipping options available. Those options are as follows:

• Next Day: additional $20 per package (arrives in 1 business day)
• Next Day by Noon: additional $35 per package (arrives by noon, in 1 business day)
• Saturday Delivery: additional $35 per package (ships on Friday, arrives on Saturday)

Not all expedited shipping options are available in all areas. The shipping calendar at checkout will show you what is available for your area.

During non-peak season (January - November) our same day shipping cut-off times are as follows:

• Monday: 6:00a.m. (CST)
• Tuesday: 6:00a.m. (CST)
• Wednesday: 2:00p.m. (CST)
• Thursday: 2:00p.m. (CST)
• Friday: 12:00p.m. (CST)
• We do not ship on Saturdays or Sundays

During peak season (December) please plan on placing your order at least 24 hours prior to the day you would like it to ship out.

Major holidays and/or weather conditions may change delivery availability. We do our best to keep you informed of these occurrences.

Our advice to you: order in advance! Our convenient shipping calendar at checkout allows you to select the date you would like your package to leave Chicago. Just order as far in advance as you want and select a future ship date. We will take care of the rest!

In order to ship a package, we need:

1. A complete street address with correct zip code, apartment or suite number (if applicable), and correct spellings of streets and city
2. A daytime phone number for the recipient
3. A business name is needed for all business addresses

Be sure to double check your delivery address before completing your order! Once your package leaves our facility, any necessary address corrections will incur a $20 fee for a delivery change. Delays in delivery due to incorrect or incomplete shipping addresses voids our guarantee. We can't say it enough...please check and re-check addresses!

We DO NOT ship to:

• P.O. Boxes
• APO Addresses
• HC addresses

Deliveries are made without a signature so the recipient does not need to be home to receive the package.

No, unfortunately we are currently only able to ship within the United States (including Hawaii, Alaska, and Puerto Rico).

We guarantee delivery in 2 business days. The shipping calendar at checkout will tell you the exact date to expect your package.

You will also receive an email with a tracking number as soon as your package is shipped. You can follow the tracking all the way from our warehouse to your doorstep!

Deliveries are made without a signature so you do not need to be home to receive the package.

We package all perishable food items in a foam cooler with enough dry ice to keep the contents cold for two full days of transit.
Some important information about the dry ice we use in our packages:

• Dry ice is extremely cold at -109.3°F!
• Any remaining dry ice in your package should be handled with care. Avoid contact with your skin.
• Don't see any dry ice left? It's OK! We expect the dry ice to evaporate during transit.
• We guarantee that your items will still be frozen or cool to the touch upon delivery.
• If you are not ready to enjoy your items just yet, place the contents in the freezer.

Our method for packaging and shipping our products has been tried and tested many times. We are completely confident that your package will arrive cold to the touch and ready to enjoy. If you are not satisfied, please contact us.

Yes you can! Just follow these easy steps:

1. Add all of the packages you would like to purchase to your cart
2. Click the button that says "Assign Items to Recipients" located at the bottom of your cart.
3. Enter the name of each recipient next to the package you would like them to receive, then click the "Checkout" button.
4. While checking out, you will be asked to enter an address and select a ship date for each recipient.

Remember... We strongly advise you notify the recipient that a perishable package is coming. Due to the time sensitive nature of our frozen products, UPS always delivers them without a signature. It would be a crying shame if the food went bad because no one knew it was coming!

Our packages are ideal for gifts. Who wouldn't want to receive a Chicago delicacy in the mail?!

We strongly advise you notify the recipient that a perishable package is coming. Due to the time sensitive nature of our frozen products, UPS and FedEx always deliver them without a signature. It would be a crying shame if the food went bad because no one knew it was coming!

For your convenience, we do not include prices or a receipt of any kind with our shipments.

Don't forget to include a gift message! During the checkout process, you will be asked if you would like to include a gift message. This message appears on the shipping label, on the outside of the package.

If you or your recipient has a UPS My Choice account with instructions to redirect or forward packages, please be sure this is disabled to ensure your package is delivered in a timely manner. Address forwarding or changing a delivery address in transit may cause your package to arrive late.