Great Good. Some of the worst customer service. Web site not updates with status. No response to multiple emails. Long Wait Times. Rude Agents.
Real Reviews from
Customers Just Like You!
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Great Good. Some of the worst customer service.
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Great pizza with pizzazz
Great pizza with pizzazz
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Excellent as always.
Excellent as always.
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Great pizzas. Excellent service.
Great pizzas. Excellent service.
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A Lifeline!
Considering that we live about 400 miles from a Lou Malnati's, being able to enjoy a deep dish pizza from there is a blessing. It comes pretty close!
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Gifts
I sent 5 separate shipments of pizza this year. None of the gift messages were included. Lots of money was spent and they did not not know who it was from
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Poor Customer Service
Package did not arrive in 2-day journey; took an additional 3rd day. Contents were room temperature. Call to customer service went un-answered after 30 minutes on hold. Opened ticket online via website and email. Received acknowledgement that my ticket was received, however zero follow-up communication after that.
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Best Pies on the Planet!
I lived in the Chicago area for most of my life, but moved 20 years ago. When I visit, I always get Lou's frozen pies to bring home to Michigan and have them shipped at least twice per year, as well as for gifts at Valentines time.
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Delivered way too early. Customer service never responded.
I ordered pizzas to be able to live or the week before Christmas and they were delivered in the first week of January. One was to the wrong address which I was trying very hard to get changed but no one would answer the phone or return a several emails I sent. Extremely frustrating.