Package did not arrive in 2-day journey; took an additional 3rd day. Contents were room temperature. Call to customer service went un-answered after 30 minutes on hold. Opened ticket online via website and email. Received acknowledgement that my ticket was received, however zero follow-up communication after that.
I lived in the Chicago area for most of my life, but moved 20 years ago. When I visit, I always get Lou's frozen pies to bring home to Michigan and have them shipped at least twice per year, as well as for gifts at Valentines time.
I ordered pizzas to be able to live or the week before Christmas and they were delivered in the first week of January. One was to the wrong address which I was trying very hard to get changed but no one would answer the phone or return a several emails I sent. Extremely frustrating.
They were a gift. The recipient told me that they are not good at all--dry, tasteless. He asked me not to send any more.
I purchased 4 deep dish pizzas. I baked and ate one-half of the pizza and was instantly ill and spent 1.5 hours in the bathroom. I am a Chicago native and ordered pizza from Lou’s 1 or 2 times a week. These were nothing like the pizzas fresh from Lou’s. I will never order these again.
Not even close to what you get in the restaurant
Great to have Chicago pizzas here in California
Frozen pizzas are almost as good as the real thing when they’re fresh
Nice having a taste of Chicago
