Concerned about soft pizza's..disappointed in delivery.
I am a regular buyer of the pizzas for several years. Since I live in CA I know that the dry ice may not last but we have had great luck so far. This last time I ordered a couple of weeks ago, the ice was completely gone and the pizzas were warm to the touch...we had to cook them all the night we received them and hoped they were ok. We were very disappointed as we wanted to use them for our family event this weekend. Maybe you need to put more dry ice in the boxes going further from Chicago. We LOVE your pizza as we went to college in Chicago and loved it. My husband was even ok with the price hike you had to do this year...but when we receive the pizza's soft and crusts bent...it's hard to order with confidence. Maybe you need to put more ice in the boxes going to the coast. Or it could have sat here in CA at some point and not got on a truck to go out too...so it might not be your fault. I just wish we could order our regular 6 pack in the future with knowing it will come frozen so we can cook them when we planned. Thank you!