Ordered pizzas and hot dog kit. Everything was thawed and had awful smell. The box was leaking. Then ordered two more times and the pizzas were thawed. They no longer send two day air. Everything goes ground. I will not be ordering again.
The pizza is amazing, to start...I placed an order for 6 pies, spatula and pan (you get it discounted when buying pizza). 6 pizzas devoured 1 month later still no pan, no spatula, no reply from when I reached out. Bummed. Ship everything together & give customers more transparency end to end.
Pizza is always delicious and have been ordering for years. My pizza's arrived totally thawed due to a UPS delay, nothing that Tastes of Chicago did. When I phoned my customer service representative immediately handled the situation and a new shipment was sent to replace the "spoiled" pizzas. I was very thankful. After just returning to Chicago for a wedding (Florida is home) and not having an opportunity to get to Lou Malnati's -- I was awaiting those pizzas with great anticipation!! Many thanks to the wonderful young lady in your customer service department. Poliet, thorough and took care of business!!
Love to fill my freezer every now and then with the best frozen pizzas available!
They are the best pizza's that I have ever eaten.
Will keep me happy until my next trip to Chicago!! Yummm
As always Lou Delivered.
Lou’s has always been a favorite in our family!!!
Just moved and out of habit used my old address for delivery. Thanks to your great customer service staff they help me correct my error. Very Satisfied customer
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We use dry ice to keep your food fresh.
Perishable items are packed in foam coolers with enough dry ice to keep 'em cold for 3 days of transit.
Your gift message is right on the box!
Your friend or loved one will love what's on the outside of the box as much as what's in it!
Ship to multiple people in one order!
Send granny some deep dish and dad some ribs all in the same order. It's easy, we promise.
100% Satisfaction Guarantee
Customer Service is our passion. If you have a problem with any of our products, customer service representatives or shipping please let us know. You and those who receive our package must be delighted or we will make things right.
