I have ordered many times and never have had so many problems I ordered the pizza on Nov 9, 2022, order number113313. The order was never sent until Nov16,2022 and I got it Nov 18,2022. Almost 9 days, my last order was like 4 days. Also, we have had three of them so far and two of them the crust tasted dry and stale. I did not keep the top to the pepperoni since I thought it was only one bad one. We had the vegetable yesterday and the same issue, the crust tastes dry and stale. I kept the top this time and the upc number is 8640100004. Could you please check into this. Your quality has been always top notch. Please let me know what you find out Thank you for your helpKaren Stone
Real Reviews from
Customers Just Like You!
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disappointed
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Great pie away from Chicago
All the pies were great and the best.
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Pizza-YUM
I live in Colorado now & miss food from back home. Thanks Lou for making it possible to get your yummy pizza out here.
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Crust too dry.
Crust too dry.
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Italian beef.
Italian beef had no beef on it.
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Price is going up…Still a treat
Quick shipping! We like extra olive oil in the pan, but you just have to be careful because the pans will leak and smoke up the house. Solution: line the pan with a layer of
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Pizza
Everyone enjoy them
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Loved my Pizzas
I loved these pizzas. When I was in Chicago this summer I had one at one of their restaurants. When I saw they shipped I decided to give them a try. I had put in my PO Box and I received an email that my order was out on hold but was communicated with very well once I gave them my physical address. My pizzas still made it on the estimated delivery date too. :blush:
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Shipping and packing issues are detracting from product quality.
The concerning issue is the damage that was done to the pizzas in shipment. The box had minor damage on the outside but when opened it was clear it had been abused during shipment to our home. Both the styrofoam case and lid were severely broken in several spots. Everything was still frozen, however all the pans were flattened. I don’t yet know if the pizzas have been damaged. However it does seem that this new approach of not crimping the lid to the pan and expecting the plastic wrap to maintain package integrity is an issue. I first noticed it on a box I had shipped to Tucson. The Italian Beef pizzas not being crimped while the other were. I really think you will have a problem with this approach and wonder how much testing was done before the change was made.