Awful experience, terrible service.
Pizzas arrived completely thawed, basically mush. Sent two emails to support and never received a reply. Tried calling only to always get a busy signal. Third time ordering. Pizza is great. Service is terrible.
Pizzas arrived completely thawed, basically mush. Sent two emails to support and never received a reply. Tried calling only to always get a busy signal. Third time ordering. Pizza is great. Service is terrible.
What an easy way to gift friends with great pizza. Not my first nor last time.
Well the pizzas took 9 days to arrive at the destination and they were all thawed out. The recipient did contact Taste of Chicago and replacements were sent, but it was over 2 weeks from when I ordered and we'll paste the celebration day they were ordered for.
Our Pizzas were due for the Thanksgiving HOLIDAY, came defrosted, with no proper compensation but redelivered too late for surprise party. Should have been given Black Friday discount because when redelivered discount was offered. Best to have them delivered to Chicago or pick up at Lou's.
Pizza and chocolate were good but you did not deliver on time and the product was just slightly below room temperature which is a health risk. If you cannot deliver on time a product that is safe to eat I cannot order from you again.
I received my pizzas 3 days late. They were thawed and the packaging was damaged. I did not feel they were safe to consume. Other than the auto-reply, I have yet to receive a response to my complaint. I'm sure this was probably a shipping issue, but I am disappointed in the lack of response to my complaint. I love these pizzas but will not be purchasing again if I do not receive a response.
The very best!
I placed an order of 6 pizzas, they came 10 days later all thawed out and ruined, and after emailing customer service for assistance with the order, 10 days have passed with zero response! The pizzas were intended for a party and I can’t get anyone to respond. So frustrating!
Ordered Lou’s while in Florida in November. Left you on Monday and arrived on Friday. Had to cook em immediately. What is normally heaven was very different. We live in alaska prinzbrau@hotmail.com. And Lou’s arrives in the winter Just fine. Will skip the Florida order next time.