Lou Malnati’s pizza packs
We received 6 of the Lou Malnati’s pizzas recently, Nov 25th, and tried to reach Customer Service to lodge a complaint. They must have been really busy since all we kept getting was an odd time and busy signal. The pizzas showed up in the normal styrofoam packaging, but we’re thawed out, 2 of the 6 were flattened with the plastic seals open. Sauce had thawed and leaked it’s way into the rest of the package. We couldn’t get through by phone the next day so we used email, and believe there was supposed to be a response within 24 hours. We followed up 4-5 days later and still don’t have a response. We order these 6-packs 2-3 times/year and this is the first time this has happened. Even in summer there’s always a large chunk of dry ice that survives the trip. That just wasn’t the case this time. We understand it’s the holidays, but hoping to still to hear something back from Tastes of Chicago.