Shipping Information

Shipping Information

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What is Standard Shipping?
Standard Shipping is included in all package prices so there are no surprises at checkout! Details about Standard Shipping are as follows:
  • Standard shipping refers to packages shipped within the continental United States Monday - Wednesday, that arrive within 2 business days.
  • We ship via UPS, using the most efficient delivery services for delivery within 2 business days of your chosen ship date.
  • UPS does not deliver on Sunday, and Saturday delivery always requires an additional fee. Because of this, all perishable orders leaving on Thursday or Friday require expedited shipping.
  • If you would like your order to arrive faster than 2 business days, you can elect to pay an expediting fee to get it there in 1 business day (if available).
  • All orders shipping to Alaska, Hawaii, and Puerto Rico require an additional $30 fee per package.
Deliveries are made without a signature so you do not need to be home to receive the package.
Do you offer expedited shipping?
If you need your package to arrive faster than our standard 2 days, we have expedited shipping options available. Those options are as follows:
  • Next Day: additional $20 per package (arrives in 1 business day)
  • Next Day by Noon: additional $35 per package (arrives by noon, in 1 business day)
  • Saturday Delivery: additional $35 per package (ships on Friday, arrives on Saturday)
Not all expedited shipping options are available in all areas. The shipping calendar at checkout will show you what is available for your area.
Our Shipping Schedule
During non-peak season (January - November) our same day shipping cut-off times are as follows:
  • Monday: 6:00a.m. (CST)
  • Tuesday: 6:00a.m. (CST)
  • Wednesday: 2:00p.m. (CST)
  • Thursday: 2:00p.m. (CST)
  • Friday: 12:00p.m. (CST)
  • We do not ship on Saturdays or Sundays
During peak season (December) please plan on placing your order at least 24 hours prior to the day you would like it to ship out.

Major holidays and/or weather conditions may change delivery availability. We do our best to keep you informed of these occurrences.

Our advice to you: order in advance! Our convenient shipping calendar at checkout allows you to select the date you would like your package to leave Chicago. Just order as far in advance as you want and select a future ship date. We will take care of the rest!
Shipping Addresses
In order to ship a package, we need:
  1. A complete street address with correct zip code, apartment or suite number (if applicable), and correct spellings of streets and city
  2. A daytime phone number for the recipient
  3. A business name is needed for all business addresses
Be sure to double check your delivery address before completing your order! Once your package leaves our facility, any necessary address corrections will incur a $20 fee for a UPS delivery change. Delays in delivery due to incorrect or incomplete shipping addresses voids our guarantee. We can't say it enough...please check and re-check addresses!

We DO NOT ship to:
  • P.O. Boxes
  • APO Addresses
  • HC addresses
Deliveries are made without a signature so the recipient does not need to be home to receive the package.
Can you ship outside of the United States?
No, unfortunately we are currently only able to ship within the United States (including Hawaii, Alaska, and Puerto Rico).
How long does it take to arrive?
We guarantee delivery in 2 business days. The shipping calendar at checkout will tell you the exact date to expect your package.

You will also receive an email from UPS with a tracking number as soon as your package is shipped. You can follow the tracking all the way from our warehouse to your doorstep!

Deliveries are made without a signature so you do not need to be home to receive the package.
How do you package perishable food items for transit?
We package all perishable food items in a foam cooler with enough dry ice to keep the contents cold for two full days of transit.
Some important information about the dry ice we use in our packages:
  • Dry ice is extremely cold at -109.3°F!
  • Any remaining dry ice in your package should be handled with care. Avoid contact with your skin.
  • Don't see any dry ice left? It's OK! We expect the dry ice to evaporate during transit.
  • We guarantee that your items will still be frozen or cool to the touch upon delivery.
  • If you are not ready to enjoy your items just yet, place the contents in the freezer.
Our method for packaging and shipping our products has been tried and tested many times. We are completely confident that your package will arrive cold to the touch and ready to enjoy. If you are not satisfied, please contact us.
Can I ship to multiple recipients in the same order?
Yes you can! Just follow these easy steps:
  1. Add all of the packages you would like to purchase to your cart
  2. Click the button that says "Assign Items to Recipients" located at the bottom of your cart.
  3. Enter the name of each recipient next to the package you would like them to receive, then click the "Checkout" button.
  4. While checking out, you will be asked to enter an address and select a ship date for each recipient.

Remember... We strongly advise you notify the recipient that a perishable package is coming. Due to the time sensitive nature of our frozen products, UPS always delivers them without a signature. It would be a crying shame if the food went bad because no one knew it was coming!
I am sending a package as a gift. What do I need to know?
Our packages are ideal for gifts. Who wouldn't want to receive a Chicago delicacy in the mail?!

We strongly advise you notify the recipient that a perishable package is coming. Due to the time sensitive nature of our frozen products, UPS always delivers them without a signature. It would be a crying shame if the food went bad because no one knew it was coming!

For your convenience, we do not include prices or a receipt of any kind with our shipments.

Don't forget to include a gift message! During the checkout process, you will be asked if you would like to include a gift message. This message appears on the shipping label, on the outside of the package.
A note for UPS My Choice customers...
If you or your recipient has a UPS My Choice account with instructions to redirect or forward packages, please be sure this is disabled to ensure your package is delivered in a timely manner. Address forwarding or changing a delivery address in transit may cause your package to arrive late.
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Please contact us with any additional questions.


Our 100% Satisfaction Guarantee

We promise you will be 100% happy with not only your products, but your entire Tastes of Chicago experience.

Customer Service is our passion. If you have a problem with any of our products, customer service representatives or shipping please let us know. You and those who receive our package must be delighted or we will make things right.

Other Stuff You Should Know!

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Shipping included, no checkout surprises.

Standard shipping is included in all package prices. Need it faster? Just upgrade during checkout.

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We use dry ice to keep your food fresh.

Perishable items are packed in foam coolers with enough dry ice to keep 'em cold for 2 days of transit.

Gift Message Icon

Your gift message is right on the box!

Your friend or loved one will love what's on the outside of the box as much as what's in it!

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Ship to multiple people in one order!

Send granny some deep dish and dad some ribs all in the same order. It's easy, we promise.

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