Portillo's Italian Beef Kit & 2 Lou's Pizzas

I sent in a complaint to your customer service about my recent order of multiple shipments. I was very disappointed in that setup with not receiving the promotion, unable to input new delivery addresses, or write messages.

Sent this combo to a person who grew up in Chicago, but now lives elsewhere. He loved it!

I love Portillo's. The beef and peppers were amazing. However, this order was missing the hot gardinere.

UPS delayed delivery date and dry i e melted and food defrosted. Three into trash.

Was not delivered on promised date . Pizza was perished. Please refund.

Package arrived 3 weeks earlier than the date I requested and it was partially thawed. I made 3 calls to customer service and sent 3 emails. I’ve been waiting for 2 weeks for a response and nothing

Easy gift to give.

Guaranteed 2 day delivery turned into 4 day UPS ground delivery and all products arrived thawed. Had to use beef same day. One pizza tossed in trash due to ingredients spilled out in box. I will not order again since this is the second time Tastes of Chicago did this with an order of mine. Shipped to Tucson AZ.

I have ordered from Tastes for many years and this was an extremely bad experience. Ordered pizzas and beef for a friend's birthday and it was 2 days late, melted and inedible. It was IMPOSSIBLE to get anyone on the phone or respond to emails. Finally, after 3 days of being on hold I got through by calling first thing in the morning when they opened. Not much feeling from the person on the phone just said they would replace which they did. I would suggest that they consider using another delivery service other than UPS. The tracking on the second order never updated so I was then in the cycle of trying to call Tastes to see if that order was on the way. Very unreliable...